1. Overview

Business Consulting Group Ltd provides service-based support, advisory, coordination, and digital business-related solutions. As our services are typically prepared, scheduled, researched, coordinated, or delivered digitally, refund eligibility depends on the stage of the work at the time of the cancellation request.

We aim to be fair, transparent, and commercially reasonable when handling cancellation and refund requests.

2. Services Covered

This policy applies to service-based and digital business support services, including but not limited to:

• international expansion advisory
• business setup coordination
• operational infrastructure support
• market validation support
• business information and related digital services
• other consulting, coordination, or support services offered by Business Consulting Group Ltd

3. Cancellations Before Work Begins

If you request cancellation before work has started, before research or preparation has begun, and before any service allocation has been made, you may be eligible for a full refund.

Refund decisions are made based on the actual stage of the service at the time we receive your cancellation request.

4. Cancellations After Work Has Begun

Once work has started, a full refund may no longer be available. This includes situations where we have already begun research, planning, coordination, drafting, communication with relevant partners, administrative preparation, or digital delivery connected to your order.

Where appropriate, we may consider a partial refund if part of the service remains undelivered and the request is reasonable in the circumstances.

5. Non-Refundable Services

Unless otherwise agreed in writing, the following are generally non-refundable once work has started or delivery has taken place:

• completed consulting or advisory work
• digital services already delivered
• research, planning, drafting, or coordination work already performed
• services involving third-party coordination or allocated administrative work already initiated
• custom or tailored business support prepared specifically for the client

6. Partial Refunds

In some cases, a partial refund may be offered where only part of the service has been completed or where a fair commercial adjustment is appropriate.

Any partial refund is assessed case by case and may take into account:

• the stage of the work at the time of cancellation
• time already spent on the assignment
• resources already allocated
• third-party costs or commitments already incurred
• whether any part of the service has already been delivered or made available

7. How to Request a Cancellation or Refund

To request a cancellation or refund, please contact us as soon as possible using the contact details listed below.

Your request should include:

• your full name
• your email address
• basic details of the order or service
• the reason for the cancellation or refund request

We review requests individually and aim to respond within a reasonable timeframe.

8. Refund Processing Time

If a refund is approved, it will normally be processed back to the original payment method used for the transaction.

The time it takes for the refunded amount to appear may vary depending on the payment provider, card issuer, bank, or platform involved.

9. Chargebacks and Payment Disputes

If you believe there has been a billing issue or misunderstanding, we encourage you to contact us first so we can review the matter and try to resolve it promptly.

Unnecessary chargebacks or payment disputes can delay resolution and may require us to provide supporting records, communications, delivery details, and service evidence to the relevant payment provider or financial institution.

10. Updates to This Policy

We may update this Refund & Cancellation Policy from time to time to reflect operational, legal, or service-related changes. The latest version will always be published on this website.

11. Contact

If you have any questions about this Refund & Cancellation Policy, please contact us using the details below: