Terms & Conditions

1. Scope

These Terms apply to all users of the Website and to all purchases of services, digital content, and any goods offered through the Website, including company formation support, operational infrastructure, market validation, test-sales, consultancy, and related services.

2. Eligibility

By placing an order, you confirm that you are at least 18 years old, legally capable of entering into a binding contract, and authorised to act on behalf of any business or organisation you represent.

3. Nature of Services

Unless expressly stated otherwise, we do not act as a law firm, tax adviser, accountant, regulated financial institution, manufacturer, or product owner. Our role may include coordination, facilitation, research, referrals, market-entry support, test-sales, and communication with third-party providers.

4. Orders

All orders are subject to acceptance by us. An automated confirmation email does not itself mean that your order has been accepted. A contract is formed only when we expressly accept the order, begin providing the service, or dispatch goods sold directly by us.

We may refuse or cancel an order where there are pricing errors, availability issues, compliance concerns, third-party restrictions, or suspected fraud or abuse.

5. Descriptions

We aim to ensure that all descriptions, pricing, images, features, and timescales are accurate. However, images are illustrative only, availability may change, and any timelines or outcomes are estimates unless expressly stated otherwise in writing.

6. Pricing and Payment

All prices are in [GBP unless otherwise stated]. Unless clearly stated otherwise, prices exclude third-party fees, filing charges, courier costs, banking charges, taxes, duties, and similar external costs.

Payment is due in full at the time of order. We may suspend or cancel performance if payment is declined, reversed, charged back, or disputed.

7. Customer Responsibilities

You must provide accurate and complete information, respond promptly to requests, and ensure that all documents and instructions supplied by you are lawful and correct. You remain responsible for your own legal, tax, accounting, licensing, and compliance obligations unless we expressly agree otherwise in writing.

8. Third-Party Providers

We may work with or introduce third-party providers such as incorporation agents, banks, logistics providers, accountants, product suppliers, or marketing contractors. Their services, timelines, product terms, and decisions are outside our control and may be subject to their own terms and checks.

Any non-refundable third-party cost already incurred on your behalf may remain payable even if your matter is later cancelled.

9. Delivery

We provide services with reasonable care and skill. Any timelines given are estimates only and may be affected by customer delays, incomplete information, public holidays, regulatory checks, supplier issues, or events beyond our reasonable control.

10. Physical Goods

Where we sell physical goods directly in our own name, delivery dates are estimates unless expressly guaranteed in writing. Risk passes on delivery, and ownership passes only once full payment has been received.

11. Test-Sales and Third-Party Goods

In some cases, we carry out test-sales, pilot sales, or market validation activities on behalf of a third-party client, supplier, manufacturer, or brand owner ("Principal"). In such cases, unless expressly stated otherwise, we act as an intermediary, facilitator, or commercial representative rather than as the manufacturer or ultimate product owner.

Where goods are offered as part of such an assignment:

• the goods are supplied on behalf of the Principal;
• product details, warranties, instructions, and after-sales terms may be determined by the Principal or another supplier; and
• complaints or claims relating to product defects, quality, durability, composition, safety, or performance should normally be directed to the Principal or relevant supplier.

We may assist in forwarding communications, but we do not assume primary responsibility for product defects where we are not the legal seller or product owner.

12. Digital Content

Digital products, downloads, templates, and reports are licensed, not sold. Unless otherwise agreed, they are for your internal business or personal use only and may not be copied, resold, sublicensed, or commercially distributed without our written consent.

13. Cancellation Rights

If you are a consumer, you may have statutory cancellation rights under applicable law, including a 14-day cancellation period for many distance contracts.

Where you ask us to begin a service within that period, we may charge for work already completed if you later cancel. Where digital content is supplied immediately, or a service is fully performed with your prior consent, your right to cancel may be reduced or lost where the law permits.

14. Refunds

Where a valid statutory cancellation or refund right applies, refunds will be made in accordance with applicable law and usually by the original payment method. We may make lawful deductions for services already performed, third-party costs already incurred, or returned goods that are damaged or incomplete.

15. Business Customers

If you buy as a business, statutory consumer cancellation rights may not apply. Fees for services already started, deposits, reservation fees, and third-party costs already incurred are generally non-refundable unless we agree otherwise in writing.

16. Intellectual Property

All website content, branding, text, graphics, downloads, and related intellectual property are owned by or licensed to us. You may not copy, reproduce, republish, scrape, distribute, or commercially exploit any part of the Website without our prior written consent.

17. Compliance

We may request identification, proof of address, source-of-funds information, company records, or other documents for due diligence, anti-money laundering, sanctions screening, fraud prevention, or internal risk review. We may refuse, suspend, or terminate service where required information is not provided or where legal, compliance, or reputational concerns arise.

18. Liability

Nothing in these Terms excludes liability where exclusion would be unlawful, including liability for death or personal injury caused by negligence, fraud, or any non-excludable consumer rights.

Subject to that, we are not liable for indirect or consequential loss, loss of profit, loss of business, reputational loss, or losses caused by third-party providers, authorities, or events outside our control. To the fullest extent permitted by law, our total liability in relation to any order shall not exceed the amount paid for the relevant product or service.

19. Privacy

We process personal data in accordance with our Privacy Policy, including for order fulfilment, customer support, compliance, fraud prevention, and service delivery.

20. General

We may update these Terms from time to time by publishing a revised version on the Website. If any provision is found unenforceable, the remainder shall continue in effect. These Terms, together with any applicable order confirmation and related policy documents, form the entire agreement between you and us for the relevant purchase or use of the Website.

21. Governing Law

These Terms are governed by the laws of England and Wales. If you are a consumer, you may also benefit from any mandatory protections available in your country of residence. Subject to applicable consumer rights, the courts of England and Wales shall have jurisdiction over disputes arising from these Terms.