Returns & Refunds Policy

This policy applies to professional services provided by Business Consulting Group Ltd through business-consulting-group.uk.

Our services are focused on market validation and marketing support, provided directly to our clients.

Assignments are based on an agreed scope of work. We aim to provide clear services, review and support based on the scope confirmed before work begins.

By engaging us for an assignment, you agree that our services are professional, consultative and intended to provide support for your business communication.

A client may request cancellation by contacting us in writing.

If work has already started, we may charge for work completed, time spent, administrative preparation and any agreed costs incurred before the cancellation request was received.

Where a client is acting as a consumer, statutory cancellation rights may apply as required by law. If you ask us to begin work during an applicable cancellation period, you may be responsible for paying for work performed up to the point of cancellation.

Refunds are considered on a case-by-case basis, depending on the nature of the service, the agreed scope, work already completed and any rights that apply under law.

Fees for services already started or fully performed are generally non-refundable, unless required by law or agreed by us in writing.

If a refund is approved, it will normally be made using the original payment method.

If you purchase services as a business, statutory consumer cancellation rights may not apply.

Fees for services already started, deposits, reservation fees and third-party costs already incurred are non-refundable unless we agree otherwise in writing.

If you wish to change the scope of your assignment, please contact us as soon as possible.

Changes may affect the timeline, agreed deliverables or total cost of the assignment. We will provide an updated scope or quotation for any requested changes.

Our goal is to help clients prepare stronger business communication, review their market position and prepare professional marketing material.

We do not guarantee sales, revenue, customer acquisition, market acceptance or specific commercial outcomes. Refunds are not issued solely because a client’s later business results differ from expectations.

We process personal data in accordance with our Privacy & Cookie Policy.

We may retain records necessary to support service delivery, respond to refund requests, maintain business records and meet legal or accounting obligations.

This policy is governed by the laws of England and Wales.

If you are a consumer, you may also benefit from any mandatory legal protections available in your country of residence.

If you have any questions about this Returns & Refunds Policy, or if you wish to request a cancellation or refund review, please contact us using the details below: